Privacy Policy

1. Introduction

On Behalf of CodeSphere Innovations, the developer of DunGuza, ("we," "our," or "us"), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the DunGuza mobile application ("the App").

By accessing or using the App, you consent to the practices described in this Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

2.1 Information You Provide

• Personal Information: Such as your full name, phone number, email address, and other details during account registration.
• Financial Details: Including transaction history, savings contributions, and payment information.
• User Uploads: Documents, QR scans, and profile photos submitted through the App.

2.2 Information Collected Automatically

• Device Data: IP address, device type, OS version, and unique identifiers (e.g., IMEI, MAC address).
• Usage Metrics: Data on feature usage, session length, and crash diagnostics.
• Location Data: Collected only with your permission, either via GPS or network-based methods.

2.3 Permissions Requested

To enable full functionality, the App may request access to:

• Camera: For QR scanning and uploading images.
• Location: For enabling location-based services.
• Media/Storage: To read and store documents and images.

3. Why We Use Your Information

Your data is processed to:

• ✅ Provide and manage financial services like group savings and payments.
• ✅ Enhance usability and improve app performance.
• ✅ Protect user accounts and detect unauthorized activity.
• ✅ Comply with applicable legal and regulatory requirements.
• ✅ Send promotional updates—with your consent.

4. Data Sharing

We never sell your personal information. However, we may share it in these cases:

• Service Partners: Such as cloud hosting, analytics, and payment processors.
• Legal Compliance: When required by law or regulatory bodies.
• Corporate Events: In the case of a merger, acquisition, or asset transfer.

5. Data Retention and Deletion

• We retain your information only as long as necessary to fulfill our services.
• You may request deletion of your account and associated data.
• Some information may be preserved for legal or auditing purposes.

6. Your Rights

Depending on applicable laws, you may have the right to:

• View or correct your personal data
• Withdraw consent at any time
• Unsubscribe from marketing communications
• File a complaint with a data protection authority

7. Data Security

We implement standard security protocols including:

• Data encryption (SSL/TLS) during transmission
• Restricted staff access to user data
• Regular audits and risk assessments

While we strive to secure your data, no system is 100% immune. Please use strong passwords and report any suspicious activity.

8. International Data Transfers

In cases where your data is transferred outside of your country, we apply legal safeguards such as Standard Contractual Clauses, ensuring compliance with global privacy standards.

9. Children's Privacy

DunGuza is not intended for children under 13. If we discover such an account, it will be deleted immediately along with all associated data.

10. Policy Revisions

We may update this Privacy Policy periodically. When we do:

• Notifications will be sent via email or in-app messages
• Continued use indicates acceptance of the changes

11. Contact Us

For privacy inquiries or support:

• 📧 Email: codesphereinnovationsdev@gmail.com
• 📞 Phone: +251 911 303 007